Delivery & Returns

Free Delivery

For local deliveries there is no delivery charge. We offer free delivery to the following areas:

Sheffield (S), Wakefield (WF), South Halifax (HX3, 4, 5 and 6), Huddersfield (HD), East and South Oldham (OL 1, 2, 3, 4, 5, 6, 7, 8, 9, 15 and 16), South Leeds (LS9, 10, 11, 12, 15, 25, 26 and 27) and South Bradford (BD4, 5, 6, 11, 12 and 19)

Delivery Charges

All other areas are charged as follows:

Orders below £500 are charged £29.50 (incl VAT)*

Orders over £500 are Free*.

(*Surcharges may apply.)

Delivery Surcharges

If you live in the following postcode areas, a surcharge of £30.00 (incl VAT) applies:

W, DD, LD, DG, IV, PA, TR, BH, AB, DT, PL, NR, PH, SA, LL, CT, TQ and EX

We also offer an unpack service for an additional £15.

Day-Specific Delivery

We offer a Day-specific Delivery Service for an extra £20 (incl VAT). This service allows you choose a day that is most suitable for your delivery. However this is not available to any areas under "Delivery Surcharges". If you would like a specific day delivery simply check this option when checking out, a member of our Customer Service team will be in touch to arrange a suitable delivery day. Please be aware delays may occur depending upon stock levels and area for delivery. Please note this for a specific day, not date; we try our best to accommodate all enquiries. Applies to Monday - Friday only.

Saturday Delivery

We offer a Saturday Delivery Service, for an extra £29.50 (incl VAT). However this is not available to any areas under "Delivery Surcharges". If you would like a Saturday delivery simply check this option when checking out, a member of our Customer Service team will be in touch to arrange a suitable delivery date. Please be aware delays may occur depending upon stock levels and area for delivery. We try our best to accommodate all enquiries.

We also offer an unpack service for an additional £15.

Our Delivery Terms and Conditions

Small Items are delivered via Royal Mail, a card will be left with instructions for redelivery or collection from your nearest depot if no one is home. Our courier service will call up to two times and will leave a calling card if no one is home. Please contact the courier firm (Domestic Distribution) directly to re-arrange delivery or call our Customer Services team on 01484 865 042. If the courier service doesn't hear from you within 5 days, your order will be returned to our warehouse and you may need to pay a re-delivery charge.

Domestic Distribution - Platinum Plus Service

Our delivery service, Domestic Distribution, offer all deliveries their Platinum Plus Service. This includes a Call / Text / Email to advise a date and a 4 hour slot for delivery, 2 Man delivery service to the room of your choice and a call 30 minutes prior to arrival.

Delivery Times

We know how inconvenient it can be when you have to stay in all day waiting for a delivery to arrive. So we always aim to deliver as soon as we can and on a day and during a time slot that suits you.

Here are our typical delivery lead times:

In stock items

Our standard delivery time on in-stock items is within 7 to 10 working days. Our couriers will contact you to arrange the delivery of large, heavy or fragile items.

Pre-order items

Items that need to be pre-ordered generally arrive at our warehouse ready for despatch within 4 to 6 weeks. Please check when ordering, as delivery times can vary.

Delivery to Remote Postcode Areas where delivery surcharge applies.

Please allow an extra 7 to 14 Working Days for Delivery.

Check the Furniture will fit

We want to give you the best possible service and that includes delivering your furniture in perfect condition and without damaging your home. So our couriers will only deliver items that can be safely carried into the room where you need them.

Therefore please check that it will be possible to get any furniture you order into the room it's intended for. If staircases, doorways or any tight spaces need to be negotiated you should be confident that they can be as, when furniture is returned to us because we can't get it into your home, the original delivery charge will be deducted from any refund or exchange we make.

If you'd like to give us feedback about our delivery service just email our Customer Services team on: info@houseofoak.co.uk