HOO's Secure Systems Policy

Safe & Secure Purchases from House of Oak

Secure Buying Online with House of Oak

At House of Oak we understand your concerns about purchasing items over the internet, so we have put together this helpful guide about how you can be sure that buying from House of Oak is safe and secure.

Placing an order with House of Oak

All orders placed online with us are taken and transmitted directly through our payment gateway, using a secure connection, verified by VeriSign. We do not store your card details and they cannot be seen by any employees within House of Oak.

How Our Payment Gateway Works

Our Payment Service Providers and authorise payment with your Bank or Building Society. Streamline handles online credit and debit card transactions for thousands of online retailers, including LoveFilm. All communication between House of Oak is done using 128-bit SSL (Secure Sockets Layer) certification, using certificates issued and verified by VeriSign.

VeriSign Verification

As soon as you enter our Shopping Basket you are automatically redirected to our secure site. This security is provided and verified by VeriSign . For more than 10 years, VeriSign has been securing data and enabling online transactions and the VeriSign Secured Seal is the most recognised security mark on the Internet. House of Oak has chosen to use VeriSign’s most comprehensive certificate, which enables you to experience the strongest possible encryption supported by your browser. For more information about VeriSign please see their Secured Seal page.

How to check you’re Secured

One of the most recommended ways to be sure your online transaction is safe is to look for the locked padlock icon in your web browser’s URL bar. When you see the locked padlock it is telling you two things:

  • The site you are using has a verified SSL certificate which is valid and usable.
  • Your browser has accepted the SSL certificate and has triggered encryption of data between your computer and our site.

In addition, on many modern browsers, the address bar at the top of the browser will turn green. This means that not only is the connection secured, but VeriSign Extended Validation has authenticated the identity of House of Oak. Extended Validation is used by major online businesses, including HSBC, PC World, eBay etc.

Whilst shopping with us, the address in your browser should always start http://www.houseofoak.co.uk/

If you're ever in doubt about the authenticity of the site you are viewing, or wish to double check, clicking on the VeriSign logo (displayed on most pages on our website) will allow you to check the validation directly with VeriSign.

Security Tips

If you are using a shared computer always remember to log out once you have finished on any website. Closing your web browser may not be enough, for security it is always best to use the log out button on a website.

  • Never write down your password and always keep it a secret. You should also change your password at regular intervals, or immediately if you suspect it has been compromised.
  • When creating a password it is best to choose a combination of both numbers and letters. Avoid using parts of your email, postal address, date of birth or your name.


We may occasionally contact you with the latest products or offers by email. We will only ever email you from a houseofoak.co.uk address. We will also include an unsubscribe link in every email we send, so you can always opt out of receiving emails from us. If you follow the unsubscribe link on the email you will be automatically removed from our system and will not receive any more promotional emails from us.