Interest-Free Oak Furniture and Interest Bearing Finance FAQ

How does the interest-free oak furniture payment plan and the Interest Bearing payment plan work?

When you buy online from House of Oak you have the choice of applying for interest-free oak furniture instant finance for Orders Over £850 or Interest Bearing Finance for orders over £500 by adding your purchase to the shopping basket, selecting the option to PaybyFinance, and completing a finance application form.

The whole oak furniture pay monthly process only takes a few minutes and is simple and secure. Once your finance application is approved, you will receive an e-mail advising you of how to download the finance agreement.

Please read this carefully checking that all the details are correct, then either e-sign the agreement, if offered, or print and sign the finance agreement twice.

Post the document to the address shown on the finance agreement. Following receipt of your finance agreement and a few additional checks, your goods will be dispatched. Our finance agreements are only applicable to UK residents.

What is House of Oak's credit broker status?

House of Oak is a credit broker and not a lender. Credit is subject to status and affordability and written quotations are available on request.

Credit is provided by Novuna Personal Finance a division of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority.

How can I apply for online interest-free oak furniture finance?

Applying for online interest-free oak furniture finance couldn't be easier or more convenient.

Once you've chosen the products you'd like to purchase, simply complete a brief online application form accessed via the 'checkout'.

Just follow the simple instructions, entering your personal details as required and we'll do the rest.

Please note that there is a minimum spend of £850 required in order to apply for finance.

How can i apply for Interest Bearing Finance?

Applying for online interest bearing finance couldn't be easier or more convenient.

Once you've chosen the products you'd like to purchase, simply complete a brief online application form accessed via the 'checkout'.

Just follow the simple instructions, entering your personal details as required and we'll do the rest.

Please note that there is a minimum spend of £500 required in order to apply for finance.

What happens next if my credit application is approved?

Within minutes of your application being approved, you will be presented with the option to sign your credit agreement.

If you are offered the ability e-sign your credit agreement and choose to do so, a PDF of your credit agreement will be displayed on screen. You should read the credit agreement carefully before clicking all the relevant sections agreeing to its terms.

Once you have agreed to the terms of the interest-free oak furniture or interest bearing credit agreement House Of Oak will be notified and you need do nothing more. If you are presented with the ability to print and return your credit agreement you should print the PDF agreement, read it carefully and then sign the document following the instructions on the covering letter.

This signed document should then be posted to the address shown on the covering letter of the interest-free oak furniture credit agreement. Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been returned to our finance company.

Will my credit score be checked and if so, what does this mean?

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for interest-free oak furniture online finance or interest bearing online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.

This information allows us to produce consistent decisions, ensuring all our applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

If I change my order will there be another credit check?

If you need to amend your order we will contact you to discuss the interest-free or interest bearing oak furniture options that are available to you. This will depend on whether your order value has increased or decreased.

What happens next if my application is not approved?

In addition to credit scoring, we also take into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies.

Though we are unable to provide you with a main reason for decline of your application, it is usually based on one, or a combination of the following:

  • Your credit score (note that every finance company will score you differently)
  • Adverse credit reference agency information
  • You are considered to be overcommitted
  • You are aged under 18
  • Your existing account performance with other lenders


Are my personal details secure?

Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies.

Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts.

Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

How do I obtain a copy of this information?

Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

Consumer Help Desk Experian Limited PO Box 8000 Nottingham NG1 5GX

Equifax Ltd., Credit File Advice Centre. PO Box 1140. Bradford, BD1 5US

Consumer Services, Callcredit Limited, PO Box 491, LEEDS, LS3 1WZ

The above listed agencies will provide details of information relating via these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

If my application is not successful, can I re-apply?

Yes. We acknowledge that your circumstances change and just because we have refused a previous application for interest-free oak furniture finance plan or interest bearing finance plan, it does not mean that we'll automatically turn down a further request. We do suggest however, that you leave at least 6 months between applications.

Am I eligible for interest-free oak furniture finance or Interest Bearing Finance?

To apply for one of our interest-free oak furniture finance schemes or interest bearing furniture finance schemes, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more. Unfortunately, we are unable to offer online finance to residents of Eire.

Homemakers aren't excluded from applying under their own names; however we will require the employment details of your spouse in order to process your application.

If I am about to move house, do I provide my current address or new address? Or can I request delivery to a different address than my own?

In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant. Saturday morning deliveries can be arranged if this is more convenient for you.

What types of credit options are available?

We offer 6, 9, 12 and 18 month interest free oak furniture pay monthly finance options depending on value of order or 24, 36 and 48 interest bearing monthly finance options so that you can choose a payment plan that suits you and your needs. Use our payment checker above to help you to know which payment option will suit you best.

What information do you need from me?

For a decision on your interest-free oak furniture finance or interest bearing finance plan you will need to provide us with your personal contact details, residence, employment and bank details (including bank account number and sort code). Having this information to hand will speed up your application.

Is there a minimum order value to be eligible for the oak furniture pay monthly scheme?

We require a minimum spend of £850 for interest free or £ 500 for Interest bearing to be eligible to apply for our oak furniture pay monthly finance plans and credit options.