Terms & Conditions

Making a Purchase:

By placing an order with The Pine Factory/House of Oaks you are accepting the standard terms and conditions of business as laid out in this document.

All goods remain the property of The Pine Factory/House of Oaks until the balance of all goods have been received in full. Furniture will not be left until paid in full. Furniture will not be left until paid in full. Method of payment on delivery, credit card, debit cards, cash and bankers draft, NO Personal Cheques.

Furniture Delivery

The Pine Factory / House of Oaks is not liable for any orders that take longer to delivery than suppliers estimated delivery. Customers accepting deliveries do so at their own risk. Any deliveries made where the recipients are not at the delivery address during the time arranged will be charged a false call out charge to be agreed with The Pine Factory/House of Oaks in advance of any redelivery arrangements being made.

Any shortages, damages or incorrect orders must be reported to The Pine Factory/House of Oaks within 24 hours.

The Pine Factory/House of Oaks complies with the Customer Protection (Distance Selling) Regulations 2000 which states that consumers have the right to a cooling off period of 7 working days after the goods have been received.

However, The Pine Factory/House of Oaks will only give a refund if the consumer complies with the following:-

• The customer confirms their right to cancel to The Pine Factory/House of Oaks in writing within 7 days of the receipt of the goods.
• The customer must take reasonable care of any goods that have been supplied until they are returned to The Pine Factory/House of Oaks.
• The consumer must make the goods available for collection by The Pine Factory/House of Oaks within 14 working days.

Our staff cannot remove their safety footwear. This complies with our Health & Safety Policy.

Please Note

Where the customer has changed their mind on any furniture and accessories purchased and delivered the customer will be charged the cost in full of delivering the goods back to The Pine Factory/House of Oaks. Guarantees:

All goods are guaranteed for 12 months unless bought as seconds where there is no guarantee. The Pine Factory/House of Oaks retains the right to inspect any goods prior to any claim on the aforementioned guarantees before any items are refunded, exchanged or repaired. All customers must comply with any assembly or care instructions provided by the supplier.

The Pine Factory/House of Oaks retains the right to alter the specifications of furniture in accordance with our suppliers? commitment to quality and continuous improvement without prior notice.

The Pine Factory/House of Oaks operate within UK law. Your statutory rights are not affected.

The Pine Factory/House of Oaks is registered in the UK.
Company number: 01752043
VAT number: GB 401543303
Customer Care Line Telephone: 01484 865505